At Cancart, customer satisfaction is important to us. To keep our prices competitive and ensure fast delivery across Canada, all orders are fulfilled through our partner warehouses located in Toronto, Calgary, and Vancouver. Please review the following policy before requesting a return.

Return Eligibility

Returns are accepted within 28 days of the original purchase date.To qualify for a return, all items must comply with the follwing conditions:

• Be unused, unworn, unwashed, and unaltered.
• Be free from stains, odours, wrinkles caused by wear, or any damage.
• Be returned in their original condition and packaging, where applicable.

Non-Returnable Items

The following items cannot be returned unless they are defective or supplied incorrectly:

• Clearance or final sale items
• Customized or personalized products
• Decorated or printed apparel
• Gift cards
• Products marked as non-returnable

How to Request a Return

To initiate a return, email info@cancart.ca within 28 days of your purchase and include:

• Your full name
• Order number
• Purchase date
• Reason for the return
• The items you wish to return, including the product name or model number, colour, size, and quantity

Once your request has been approved, we will provide:

• A Return Merchandise Authorization (RMA) Number
• The appropriate return warehouse address
• Return shipping instructions

Returns sent without an approved RMA Number may be refused.

Returning Your Order

Customers are responsible for all return shipping costs.

Returns must be shipped to the warehouse from which the order was originally fulfilled.

To ensure your return can be tracked and processed, we only accept shipments sent through:

• Purolator
• UPS
• FedEx

Returns sent through Canada Post or delivered in person cannot be accepted.
Please package your items securely to prevent damage during transit. Include your RMA Number and Order Number inside the package and clearly write the RMA Number on the outside of the box.

Inspection & Refunds

Once your return has been received, it will be inspected within 5–7 business days.If the return is approved:

• A 25% restocking fee will be deducted from the refund amount.
• Original shipping charges are non-refundable.
• The remaining refund will be issued to your original payment method within 3–5 business days after the inspection has been completed.

Processing times may vary depending on your financial institution.

Damaged, Incorrect or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at info@cancart.ca.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Returns That Cannot Be Refunded

Refunds will not be issued if:

• The returned items do not meet the eligibility requirements.
• The items are damaged during return shipping due to inadequate packaging.
• The package is lost in transit.
• The return is sent without prior authorization or an approved RMA Number.

We recommend using a tracked and insured shipping service, as Cancart is not responsible for items lost or damaged while being returned.

Policy Misuse

Cancart reserves the right to refuse returns, refunds, or future orders where there is evidence of fraudulent, abusive, or excessive use of this return policy.