At CanCart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return according to the terms outlined below.

Return Eligibility

Products may be returned within 14 calendar days from the delivery date, provided that:

• The item is unused and in its original condition.
• The product is returned with original packaging, tags, and accessories.
• The item has not been customized, printed, embroidered, or modified.
• Proof of purchase is provided.

Non-Returnable Items

The following products are not eligible for return:

• Custom printed or embroidered apparel.
• Special-order products.
• Clearance or final sale items.
• Products damaged due to misuse or improper handling.
• Items returned without original packaging.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, we may require:

• Photos of the product.
• Photos of the packaging.
• Your order number.
• A brief description of the issue.

How To Request A Return

1. Contact our customer support team.
2. Provide your order number and reason for return.
3. Submit supporting photos if requested.
4. Wait for return authorization.
5. Ship the approved item back to the designated return address.

Returns sent without prior approval may not be accepted.

Return Shipping

• If the return is due to our error, CanCart will cover the return shipping cost.
• If the return is requested for personal reasons, the customer is responsible for return shipping fees.

Inspection & Approval

Once the returned item is received, our team will inspect the product and verify eligibility. Inspection usually takes 2–5 business days.

Refund Process

Approved refunds will be processed back to the original payment method.

• Credit/Debit Cards: 5–10 business days
• PayPal: 2–5 business days
• Other payment methods: Depending on the payment provider

Partial Refunds

Partial refunds may be issued if:

• The product is returned with missing parts.
• The item shows signs of use.
• The original packaging is damaged or incomplete.

Order Cancellations

Orders may be cancelled before shipment. Once an order has been processed or shipped, cancellation requests may not be possible.

Custom & Bulk Orders

Custom apparel, decorated products, embroidered items, and bulk orders produced specifically for a customer are non-refundable unless a manufacturing defect is confirmed.

Need Assistance?

If you have questions regarding returns or refunds, please contact our support team:

Email: support@cancart.ca
Phone: +1 (Your Phone Number)
Website: www.cancart.ca